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Shipping time and postage

You can see the shipping time and postage on checkout page. Shipping time varies with different country.

Can I add, change or remove items from my order after it has been submitted?

You can change your ordered item before shipping starts. By selecting 'Item Change' in checkout page, the postage will be excluded.

Is the Van Cleef & Arpels jewelry here are authentic ?

All the Van Cleef & Arpels jewelry on our website are not authentic, but all of them are made in 925 sterling silver within 3-layer yellow gold, white gold or pink gold plated

Why does one item always remain in my shopping cart?

Shopping cart problems usually occur from one or more of the following reasons:

  • 1. Cookies not enabled
  • 2. The master clock on the computer is not set correctly
  • 3. The terminal you are using is behind a firewall.
  • 4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
  • 5. You are using a browser less than Internet Explorer 5.1.
  • 6. Some people have trouble when using any Netscape browser.

If all else fails, try closing all programs, restart your computer or even try from a different computer.



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